Last Updated: January 14, 2026
Purpose of this Privacy Policy: This Privacy Policy aims to give you information on how M8rixLabs collects and processes your personal data through your use of this Platform, including any data you may provide when you register an account, request a service, offer a service, or interact with our Platform.
Controller: M8rixLabs is the data controller and responsible for your personal data.
Contact Details:
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
We use different methods to collect data from and about you, including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose/Activity | Type of Data | Lawful Basis for Processing (including basis of legitimate interest) |
|---|---|---|
| For All Users: | ||
| To register you as a new user | (a) Identity (b) Contact | Performance of a contract with you |
| To manage our relationship with you, including: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a prize draw, competition, or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | Performance of a contract with you Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To administer and protect our business and this Platform (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) | (a) Identity (b) Technical | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation |
| To deliver relevant Platform content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our Platform, products/services, marketing, customer relationships, and experiences | (a) Technical (b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Platform updated and relevant, to develop our business and to inform our marketing strategy) |
| For Customers: | ||
| To process and deliver your service requests, including: (a) Managing payments, fees, and charges (b) Collecting and recovering money owed to us (c) Matching you with Service Providers | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Location | Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us) |
| To enable communication between you and Service Providers/Servicemen | (a) Identity (b) Contact (c) Transaction | Performance of a contract with you |
| For Service Providers: | ||
| To process your application to become a Service Provider, including identity and background checks | (a) Identity (b) Contact (c) Profile | Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to ensure the safety and quality of our Platform) |
| To manage your account, including displaying your profile to Customers, processing payouts, and managing subscriptions | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Profile | Performance of a contract with you Necessary for our legitimate interests (to run our business and provide services) |
| To enable communication between you and Customers/Servicemen | (a) Identity (b) Contact (c) Transaction | Performance of a contract with you |
| To monitor your performance and facilitate ratings and reviews | (a) Identity (b) Profile (c) Transaction | Performance of a contract with you Necessary for our legitimate interests (to ensure service quality and maintain Platform reputation) |
| For Servicemen: | ||
| To facilitate task assignment and execution on behalf of your employing Service Provider | (a) Identity (b) Contact (c) Location (d) Transaction | Performance of a contract with your employing Service Provider and indirectly with us Necessary for our legitimate interests (to ensure efficient service delivery) |
| To enable communication between you, your employing Service Provider, and Customers | (a) Identity (b) Contact (c) Transaction | Performance of a contract with your employing Service Provider and indirectly with us |
| To verify on-site add-ons via OTP | (a) Identity (b) Transaction | Performance of a contract with your employing Service Provider and indirectly with us Necessary for our legitimate interests (to ensure transparency and prevent fraud) |
We may share your personal data with the parties set out below for the purposes stated in the table above:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not share user data with any third parties other than the necessary sharing between Customers and Providers for service delivery and the explicit purposes outlined in this policy.
We are based in Lebanon. Whenever we transfer your personal data out of the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in a unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
User data is retained for 12 months after account deactivation for account recovery, dispute resolution, fraud prevention, and legal compliance, after which it is permanently deleted or irreversibly anonymized unless a longer retention period is required by law.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
If you wish to exercise any of the rights set out above, please contact us at admin@belkhedme.com.
User data will not be used for marketing without explicit consent; users can opt out at any time through their account settings or by contacting the platform, ensuring full control over promotional communications.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
